Citizens and businesses should have to provide basic information only once, eGovernment services should be user-friendly and intuitive, and users should be digitally literate in order to use online (public) services. These are the most important digital rights for citizens and businesses when interacting with public agencies, as identified by panellists and the audience at the workshop 'Promoting e-society'.
The aim of the workshop was to find ways to make dealing with government easier for citizens, employees, employers and companies. Speakers presented examples from various European countries and from various perspectives.
The complete list developed during the workshop consisted of 24 different digital rights, with a great emphasis on those related to user-friendly public services. Some of the digital rights reflected on how to modernise public administration. Another set of digital rights was related to facilitating mobility within the single market.
The outcome of the workshop will be used in the preparation of a new eGovernment Action Plan for 2016-2020. The plan will address the real concerns of citizens and businesses in the EU when interacting with public administrations. The list may, in the future, evolve towards a charter of digital rights.