The Finnish city of Helsinki aims to provide the municipal services to its citizens in a digital form as much as possible. The Electronic Transaction Service portal already provides over fifty services to the citizens. Another sixty electronic services and about 200 printable forms are still hosted on the Helsinki website.
The transition is an ongoing process. The hardest part of a migration is the process re-engineering of the service. However, this effort does pay off: if both front and back end of the service are digitalised, benefits and savings can be seen in shortened service productions times and service production with less personel.
Read more: Finnish City of Helsinki migrates municipal services to web portal
Healthy Ireland is a national framework for action to improve the health and wellbeing of the people of Ireland. Its main focus is on prevention and keeping people healthier for longer, while at the same time advocating for stronger health systems.
Although the initiative has had a slow start, the Council responsible for the engagement of the wider society has published an action plan for 2015, and a research plan and an Outcomes Framework are under way.
IsyFact, a German open source framework to develop government applications, recently won silver in the category of 'Most agile IT infrastructure' of the German eGovernment Contest (eGovernment-Wettbewerb) 2015. The creators of the framework, the German Federal Office of Administration (BVA), call it
a software factory for the efficient development of (government) business applications.
Read more: IsyFact software factory to efficiently build government business applications
Digital Agenda Vienna recently won gold in the category 'Pioneering project for the design of modern government' of the German eGovernment Contest (eGovernment-Wettbewerb) 2015.
The project used a participatory process to develop a new ICT strategy for the City of Vienna. The main goals were to integrate inside and outside viewpoints into a single vision and to get commitment from the stakeholders.
Involving all citizens through a process like this results in a high-quality result and a high acceptance of the Digital Agenda. The diversity of the ideas was also a great success.
Read more: Digital Agenda Vienna developed in participatory process
The Bulgarian Portal for Public Consultation aims to encourage cooperation between citizens, businesses and non-governmental organisations and experts in government institutions in formulating policy and drafting laws. It provides access to information on planned changes in Bulgarian policies and legislation. Currently, most of the bills at national level go through this phase of consultation.
All visitors can access all the information, documents and news on the portal. Registered users can also participate in public consultations, submit comments and make suggestions. Civil servants are encouraged to participate in these discussions.
Read more: Bulgarian Portal for Public Consultation pivotal in policy-making process