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  4. ePractice

ePractice

Finnish City of Helsinki migrates municipal services to web portal

Details
Written by: Adrian Offerman
Category: ePractice

Acronym: Helsinki Electronic Transaction Service
Web address: https://asiointi.hel.fi/
Country: Finland

Case Abstract

The Finnish city of Helsinki aims to provide the municipal services to its citizens in a digital form as much as possible. The Electronic Transaction Service portal already provides over fifty services to the citizens. Another sixty electronic services and about 200 printable forms are still hosted on the Helsinki website.

The transition is an ongoing process. The hardest part of a migration is the process re-engineering of the service. However, this effort does pay off: if both front and back end of the service are digitalised, benefits and savings can be seen in shortened service productions times and service production with less personel.

Read more: Finnish City of Helsinki migrates municipal services to web portal

Healthy Ireland gets under way

Details
Written by: Adrian Offerman
Category: ePractice

Acronym: Healthy Ireland
Website: http://health.gov.ie/healthy-ireland/
Start Date: March 2013
End Date:
Operational Date:
Case sector:
Health Themes:
Target Users or Group:
Case status: operational
Case type:
Funding source: public
Geographic coverage: IRL

Abstract

Healthy Ireland is a national framework for action to improve the health and wellbeing of the people of Ireland. Its main focus is on prevention and keeping people healthier for longer, while at the same time advocating for stronger health systems.

Although the initiative has had a slow start, the Council responsible for the engagement of the wider society has published an action plan for 2015, and a research plan and an Outcomes Framework are under way.

Read more: Healthy Ireland gets under way

IsyFact software factory to efficiently build government business applications

Details
Written by: Adrian Offerman
Category: ePractice

Acronym: IsyFact
Website: http://www.isyfact.de/
Start Date: 2007
End Date:
Operational Date:
Case sector:
Health Themes:
Target Users or Group:
Case status:
Case type:
Funding source: public
Geographic coverage: DE

Abstract

IsyFact, a German open source framework to develop government applications, recently won silver in the category of 'Most agile IT infrastructure' of the German eGovernment Contest (eGovernment-Wettbewerb) 2015. The creators of the framework, the German Federal Office of Administration (BVA), call it a software factory for the efficient development of (government) business applications.

Read more: IsyFact software factory to efficiently build government business applications

Digital Agenda Vienna developed in participatory process

Details
Written by: Adrian Offerman
Category: ePractice

Acronym: Digital Agenda for Smart City Vienna
Website: https://www.digitaleagenda.wien/
Start Date:
End Date: June 2015
Operational Date: 17 September 2014
Case sector:
Health Themes:
Target Users or Group:
Case status: completed
Case type:
Funding source: public
Geographic coverage: AT

Abstract

Digital Agenda Vienna recently won gold in the category 'Pioneering project for the design of modern government' of the German eGovernment Contest (eGovernment-Wettbewerb) 2015.

The project used a participatory process to develop a new ICT strategy for the City of Vienna. The main goals were to integrate inside and outside viewpoints into a single vision and to get commitment from the stakeholders.

Involving all citizens through a process like this results in a high-quality result and a high acceptance of the Digital Agenda. The diversity of the ideas was also a great success.

Read more: Digital Agenda Vienna developed in participatory process

Bulgarian Portal for Public Consultation pivotal in policy-making process

Details
Written by: Adrian Offerman
Category: ePractice

Acronym: strategy.bg
Website: http://www.strategy.bg/
Start Date: March 2008
End Date:
Operational Date:
Case sector:
Themes:
Target Users or Group:
Case status: operational
Case type:
Funding source: public
Geographic coverage: Bulgaria

Abstract

The Bulgarian Portal for Public Consultation aims to encourage cooperation between citizens, businesses and non-governmental organisations and experts in government institutions in formulating policy and drafting laws. It provides access to information on planned changes in Bulgarian policies and legislation. Currently, most of the bills at national level go through this phase of consultation.

All visitors can access all the information, documents and news on the portal. Registered users can also participate in public consultations, submit comments and make suggestions. Civil servants are encouraged to participate in these discussions.

Read more: Bulgarian Portal for Public Consultation pivotal in policy-making process

  1. Austrian Business Service Portal USP reducing administrative burdens

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I sell on Lectronz

Adrian Offerman Adrian Offerman

  • Reblogged EC DIGIT @EC_DIGIT@ec.social-network.europa.eu

    This Thursday, don't forget to join the webinar by the Commission's Open Source Observatory on implementing the EU Open Source Strategy in public administrations.

    The discussion will focus on what it takes to put the Strategy into practice and to scale sustainable open source across Europe.

    Register here 👉️ https://link.europa.eu/nXgFKP

    Tooted on Thursday, 24 September 2026 20:55
  • Reblogged Ars Technica @arstechnica@mastodon.social

    F-Droid gets its biggest update in a decade with new UI and smoother app installs

    F-Droid's Android app store has been rebuilt from the ground up.
    https://arstechnica.com/gadgets/2026/09/f-droid-gets-its-biggest-update-in-a-decade-with-new-ui-and-smoother-app-installs/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social

    Tooted on Thursday, 24 September 2026 20:33
  • Reblogged Roonie the Rabbit @rooniecomics@comics.town

    What it means to be a scientist. | Read by email: https://patreon.com/portermason/?rr_id=327&rr_slug=scientist

    Tooted on Monday, 14 September 2026 14:48
  • Reblogged Sovereign Tech Agency @sovtechfund@mastodon.social

    Sovereign Tech Agency Director of Programs Erik Möller, @eloquence, spoke to Josh Bressers, @joshbressers, on the Open Source Security Podcast about how we work, where we invest, and the importance of supporting #opensource maintainers at a time when AI is reshaping how we think about digital infrastructure.

    🎧 Take a listen: https://opensourcesecurity.io/2026/2026-08-erik-sta/

    Tooted on Wednesday, 02 September 2026 12:06
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